Refund & Returns Policy
At Cadeauxdecoeur, we take pride in providing high-quality, custom-made products. Since all items are print-on-demand (POD) and made to order, we have specific return and refund policies to ensure fairness for both our customers and our business.
1. Returns & Exchanges
As each product is custom-printed when you place an order, we do not accept returns or exchanges for the following reasons:
Buyer’s remorse (change of mind, wrong size selection) Incorrect shipping address provided by the customer Minor color variations due to screen differences
However, if you receive a defective, damaged, or incorrect item, we will gladly replace it or issue a refund.
2. Eligibility for Refunds & Replacements
We will process a refund or replacement if:
Your item arrives damaged or defective You receive the wrong product, size, or design Your order is lost in transit (confirmed by tracking)
To request a refund or replacement, you must:
Email us at support@cadeauxdecoeur.com within 7 days of delivery
Provide clear photos of the damaged, defective, or incorrect item
Once approved, we will send a replacement at no extra cost or issue a refund to your original payment method.
3. Refund Processing Time
- Refunds are processed within 3 – 5 business days after approval.
- Depending on your payment provider, it may take additional time for the funds to appear in your account.
4. Order Cancellations & Modifications
Since all orders are processed immediately, cancellations or modifications are only possible within 12 hours of placing your order. After that, production begins, and we cannot make changes.
5. Contact Us
If you have any issues with your order, we’re here to help! Contact our support team:
Email: support@cadeauxdecoeur.com
Response Time: 24-48 hours
We appreciate your understanding and support for our print-on-demand business!